Returns and Refund Policy
Returns and Exchanges
At RACROVET, our top priority is ensuring the quality and satisfaction of our customers. We understand that situations may arise where you require assistance with your purchase. Please review our policy below:
1. Returns and Exchanges
We do not offer returns or exchanges for any products. All sales are considered final. This policy is established to maintain the integrity and quality of our products while prioritizing the safety and satisfaction of our customers.
2. Refunds
If your package is returned to us unopened due to an incorrect or incomplete address, or if the delivery was unsuccessful, we will process a refund within 14 days of receiving the returned package from the shipping carrier. Please note that the refund will exclude the packaging cost. We do not offer package reshipment.
3. Order Cancellation
Once an order has been shipped and moved to fulfillment, it cannot be canceled. If you believe you have a valid reason for requesting a refund based on the criteria mentioned above, please do not hesitate to contact us. Be sure to include your order number, a description of the issue, and any relevant details.
Contact Us
If you have any questions or need further assistance, please reach out to our customer support team. We are here to help.
Please note that this policy is subject to change without notice, and the version posted on our website will be the most current.
Thank you for choosing RACROVET for your needs. We appreciate your business.